Privacy Policy

Last updated: July 23, 2026

Swiss Elite Transfers (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your data when you visit swisselitetransfers.com or use our chauffeur and transfer services.

This Policy is intended to comply with the Swiss Federal Act on Data Protection (FADP) and, where applicable to visitors or clients based in the European Union, the General Data Protection Regulation (GDPR).

1. Who We Are

Swiss Elite Transfers Boulevard Carl Vogt 60 1205 Geneva, Switzerland Phone: +41 78 322 88 20 Website: swisselitetransfers.com

For any questions about this Privacy Policy or how your data is handled, you can contact us using the details above.

2. Information We Collect

We collect information in the following ways:

Information you provide directly, such as when you make a booking, contact us by phone, WhatsApp, email, or our website contact form:

• Full name
• Phone number and email address
• Pickup and drop-off addresses
• Flight or train details (for airport/station transfers)
• Payment and billing information
• Special requests (e.g., child seats, extra luggage, accessibility needs)
• Corporate account or company billing details, where applicable

Information collected automatically when you visit our website:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, time spent on the site, and referring website
• Cookies and similar tracking technologies (see Section 6)

Information from third parties, such as booking platforms, payment processors, or corporate travel management systems you use to arrange your transfer with us.

3. Why We Collect Your Data

We use your personal data to:

• Confirm, schedule, and provide your transfer or chauffeur service
• Track flights or trains to adjust pickup times
• Process payments and issue invoices or receipts
• Communicate with you about your booking (confirmations, driver details, changes)
• Respond to enquiries, complaints, or customer support requests
• Maintain corporate accounts and billing arrangements
• Improve our website, services, and customer experience
• Comply with legal, tax, and regulatory obligations
• Send you service updates or promotional offers, where you have consented to this

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Performance of a contract — to provide the transfer service you have booked
• Legitimate interest — to operate and improve our business, ensure safety, and prevent fraud
• Legal obligation — to meet accounting, tax, and regulatory requirements
• Consent — where you have opted in to marketing communications, which you may withdraw at any time

5. Who We Share Your Data With

We do not sell your personal data. We may share your information with:

• Our chauffeurs, to enable them to complete your booking
• Payment processors, to handle transactions securely
• IT and hosting providers, who support our website and booking systems
• Corporate clients or travel agents, where a booking has been made on your behalf
• Public authorities, where required by law, regulation, or a valid legal request

Any third party we share data with is required to protect it to a standard consistent with this Policy.

6. Cookies and Tracking Technologies

Our website uses cookies to:

• Ensure the website functions correctly
• Understand how visitors use our site
• Remember your preferences
• Support advertising or analytics tools, where applicable

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website, including the online booking system.

7. International Data Transfers

As a Swiss-based company, your data is primarily processed in Switzerland. Where we use service providers located outside Switzerland or the European Economic Area, we take appropriate steps to ensure your data continues to receive an adequate level of protection, such as standard contractual clauses or equivalent safeguards.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes described in this Policy
• Meet legal, accounting, or tax obligations (typically up to 10 years for invoicing records under Swiss law)
• Resolve disputes and enforce our agreements

Once no longer needed, your data is securely deleted or anonymised.

9. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. While we take data security seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Object to or restrict certain processing
• Request a copy of your data in a portable format
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC), or your local data protection authority if you are based in the EU

To exercise any of these rights, contact us using the details in Section 1.

11. Children’s Privacy

Our services are intended for adults booking transportation. We do not knowingly collect personal data directly from children. Information about a child travelling (e.g., for a child seat request) is provided by the booking adult and used solely to prepare for the journey.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or how your personal data is handled, please contact us:

Swiss Elite Transfers Boulevard Carl Vogt 60 1205 Geneva, Switzerland Phone: +41 78 322 88 20 Website: swisselitetransfers.com