Terms and Conditions

Last updated: July 23, 2026

These Terms and Conditions (“Terms”) govern your use of the website swisselitetransfers.com and any booking or service provided by Swiss Elite Transfers (“we,” “us,” “our”). By booking a transfer, using our website, or contacting us to arrange a service, you agree to be bound by these Terms. Please read them carefully before making a booking.

1. Company Information

Swiss Elite Transfers Boulevard Carl Vogt 60 1205 Geneva, Switzerland Phone: +41 78 322 88 20 Website: swisselitetransfers.com

2. Our Services

Swiss Elite Transfers provides private chauffeur-driven transfer services, including but not limited to airport transfers, business transfers, and ski resort transfers, across Switzerland. Services are provided using licensed drivers and vehicles maintained to a professional standard.

3. Bookings

Bookings can be made through our website, booking platform, phone, email, or WhatsApp.
A booking is only confirmed once you receive written or electronic confirmation from us (e.g., email, SMS, or WhatsApp message).
You are responsible for providing accurate information at the time of booking, including pickup location, drop-off location, date, time, flight or train number, number of passengers, and luggage.
Additional passengers, luggage, or stops not disclosed at the time of booking may not be accommodated and may result in additional charges or refusal of service.

4. Pricing and Payment

All prices are fixed at the time of booking and confirmed in your booking confirmation, unless changes are requested by you (e.g., additional stops, extra waiting time, or a change of vehicle).
Prices include standard waiting time as specified in your booking confirmation. Waiting time beyond this may incur additional charges.
Payment can be made by the methods indicated at the time of booking, including credit/debit card, bank transfer, or corporate account invoicing.
Corporate accounts are billed according to the payment terms agreed in the corporate account agreement.
All prices are quoted in Swiss Francs (CHF) unless otherwise stated.

5. Cancellations and Amendments

Cancellations made more than 24 hours before the scheduled pickup time are eligible for a full refund, unless otherwise agreed at the time of booking.
Cancellations made within 24 hours of the scheduled pickup time may be subject to a cancellation fee of up to 100% of the booking value, depending on the notice given.
Amendments to bookings (e.g., time, location, vehicle type) are subject to availability and may affect the final price.
No-shows, where the passenger fails to arrive at the agreed pickup point within a reasonable waiting time, will be charged the full fare.

6. Flight and Train Monitoring

For airport and railway station transfers, we monitor scheduled arrival times where flight or train details have been provided.
Complimentary waiting time in the event of delays is included as specified in your booking confirmation.
We are not responsible for delays, cancellations, or missed connections caused by airlines, railway operators, air traffic control, weather, or other circumstances outside our control.

7. Passenger Conduct and Safety

Passengers must behave respectfully towards chauffeurs and refrain from actions that endanger safety, damage the vehicle, or disrupt the journey.
We reserve the right to refuse or terminate service, without refund, in cases of abusive behaviour, intoxication that poses a safety risk, or damage to the vehicle.
Seatbelts must be worn at all times where fitted, in accordance with Swiss traffic law.
Any damage caused to the vehicle by a passenger will be charged to the passenger or the account holder responsible for the booking.

8. Luggage and Personal Belongings

Standard luggage allowances are based on vehicle capacity and will be confirmed at the time of booking.
We are not liable for items left behind in the vehicle, though we will make reasonable efforts to return any lost property.
Passengers are responsible for their personal belongings throughout the journey.

9. Liability

We maintain appropriate insurance coverage for our vehicles and drivers as required under Swiss law.
To the extent permitted by law, our liability for any claim arising from the provision of our services is limited to the value of the booking in question.
We are not liable for indirect or consequential losses, including missed meetings, missed flights, or business losses, except where caused by our gross negligence or wilful misconduct.
Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, where such limitation is not permitted under applicable law.

10. Force Majeure

We are not liable for any failure or delay in providing services caused by circumstances beyond our reasonable control, including but not limited to extreme weather, road closures, strikes, natural disasters, or government restrictions.

11. Corporate Accounts

Corporate clients may apply for an account with agreed billing terms, invoicing cycles, and reporting.
Corporate account terms are governed by a separate agreement between Swiss Elite Transfers and the corporate client, which supplements these Terms.
Individual bookings made under a corporate account remain subject to these Terms unless expressly stated otherwise in the corporate agreement.

12. Website Use

The content on swisselitetransfers.com, including text, images, and branding, is the property of Swiss Elite Transfers and may not be copied, reproduced, or used without our prior written consent.
You agree to use our website only for lawful purposes and not to attempt to interfere with its operation or security.

13. Privacy

Our collection and use of personal data in connection with your booking and use of our website is described in our Privacy Policy. By using our services, you also agree to the terms of that Policy.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements. The “Last updated” date at the top of this page indicates the most recent revision. Continued use of our services after changes are published constitutes acceptance of the updated Terms.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of Switzerland. Any dispute arising from these Terms or our services shall be subject to the exclusive jurisdiction of the competent courts of Geneva, Switzerland.

16. Contact Us

For questions about these Terms and Conditions, please contact us: